Our policy lasts 14 days. If 14 days have gone by since delivery, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it in. It must also be in the original packaging.
To complete your return, we require an email with order number, image of faulty/damaged product and your reason for return. If return is approved and it is a change of mind, postage will be at the customer’s cost.
In the unlikely event that you receive an item that is damaged, incorrect or faulty, please contact our team at firstname.lastname@example.org – We will reply to your email as soon possible and get things sorted for you.
Please choose carefully as refunds are not normally provided where you have simply changed your mind or made a wrong selection. The decision to offer a change of mind refund will be made at our absolute discretion.
For any questions please contact email@example.com
Please note: You must contact Lore Perfumery via the email address above and receive approval and a return form before you send anything to us.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and someone from our team will be in touch.
To return your product, you should mail your product to: 313 Brunswick St, FITZROY, VIC, 3065, Australia.
For change of mind returns – You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
For faulty items – a pre-addressed bag will be sent to the customer for return.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Your order will be shipped within in 1-2 business days. Please allow 3-7 business days for delivery.
*Peak periods such Public Holidays and Seasonal Holidays can experience longer shipping times, please allow an extra 1-2 business days for your order to be shipped.
All orders will be shipped via Australia Post.
We take no responsibility for incorrectly typed addresses and all orders will be shipped to whatever address is listed in the address section.
It is the customer’s responsibility to supply a safe and easily accessed delivery address. Please leave any relevant notes in the ‘delivery notes’ section at checkout.
Lore Perfumery is not liable for any attempted deliveries that were unsuccessful due to the above reasons. It is up to the customer to follow up any unsuccessful deliveries.
Shipping is free for all orders of $150 or over.
Orders below $150 are charged a flat delivery rate of $9.95.
Unfortunately, we do no ship internationally.
Once your order is shipped you will receive a confirmation email from Lore Perfumery which will include your Australia Post tracking number.
Please visit: https://auspost.com.au/parcels-mail/track.html to track your parcel.
If you have any issues regarding the whereabouts of your order and cannot track it via the Australia Post website please contact us at firstname.lastname@example.org