CHOOSING A FRAGRANCE
We get it, choosing a fragrance can be overwhelming. We have around 500 fragrances to choose from, which is a lot - but worry not, we’re here to help!
In-store at our Fitzroy boutique, we offer complimentary fragrance consultations where our fragrance experts will spend time with you to figure out what it is that you like. You'll get to try a variety of fragrances and spritz things on your skin to see how they wear, helping you to figure out what works for you!
Online, we offer the Personalised Custom Sample pack, which is basically the digital version of an in-store fragrance consult. We get you to fill out a questionnaire and then we will pick out 4 fragrances for you to try based on your answers. Find out more about the Personalised Custom Sample Pack here.
If you know what it is you like but don’t want to risk blind buying a fragrance, we have a few options for you!
Our Custom Sample Packs allow you to sample any 4 fragrances from our range of over 500 niche perfumes. You receive a 2ml vial of each, allowing you to spritz, wear and experience the scents from the comfort of your own home before having to commit to a full size bottle. Find out more about our Custom Sample Packs here.
The Lore Promise allows you to purchase a full size fragrance accompanied by a sample vial of the same fragrance, so you can sample it before opening the full size. If you don't love it, you can send it back to us for a credit to use on your next order! Find out more about the Lore Promise here.
How long your fragrance will last depends on a variety of factors. While we provide a lasting power estimate in the description of most of the fragrances we stock, it’s important to note that fragrances behave differently depending on who’s wearing them. Your skin chemistry, hormones, body temperature, dryness or oiliness, and diet will all affect how a fragrance will smell on you, so the only way to know how long it will last is by trying it on!
If you know that fragrance doesn’t tend to last on you, consider the strength of the fragrance you are purchasing - EDCs being the weakest and Parfum extracts being the strongest. Read more about fragrance strengths below.
There are a lot of common misconceptions about fragrance concentrations - lots of people think that a cologne = a mens’ fragrance, but really it’s just a reference to the perfume concentration.
Fragrance concentrations are defined by their ratio of pure parfum or perfume oil to alcohol. Again, a lot of people think alcohol in perfume is a bad thing, but it is a necessary carrier for the fragrance oil, it’s what thins it out enough for us to be able to spritz and smell it!
The weakest concentration you’ll find in fragrance is an Eau de Cologne (“eau de” means “water of” in French) which on average will give you about 2-4 hours of wear with mild projection. The next strongest is an Eau de Toilette, which will usually give you from 3-5 hours of wear with subtle projection. The most common concentration you’ll see at Lore is an Eau de Parfum which should give you about 5-8 hours of wear with notable projection. The strongest concentrations are Parfums and Parfum Extracts, which will usually give you 8+ hours of wear with strong projection.
Again, these are just guidelines, and can vary from brand to brand, so the only way of knowing is to try them for yourself! You can do this by visiting our Fitzroy boutique, or online via our Custom Sample Packs, Personalised Custom Sample Packs or the Lore Promise.
When fragrance comes into contact with your skin, it interacts with your unique skin chemistry - your oils, body temperature, skin type, diet, and more will affect how it smells; as opposed to on paper where fragrance doesn’t interact with any of these variables.
That’s why we always recommend trying before buying! You can do this by visiting our Fitzroy boutique, or online via our Custom Sample Packs, Personalised Custom Sample Packs or the Lore Promise.
At Lore Perfumery we love our furry friends, so none of the fragrances or other products we stock are tested on animals.
Not all of the fragrances we stock are vegan, but lots are! We will usually note in the product description if a fragrance is vegan, but if you want to double check with us, please contact us via hello@loreperfumery.com.au.
Most of the fragrance houses we stock use a mix of natural and safe synthetic ingredients in their fragrances. We do however have a fantastic range of natural and naturally-derived fragrances - explore our collection here.
ONLINE ORDERS
You will know if your order has been successful when you receive an order confirmation email from us. Please ensure you have supplied us with the correct email address to send the order confirmation to. The confirmation email comes from a no reply email address, so sometimes they end up in junk mail - make sure to check there if you’re concerned you haven’t received one! If your order payment has gone through but you haven’t received an order confirmation email, please contact us via email at hello@loreperfumery.com.au
Typically we process online orders within 48 hours, excluding peak periods. During peak periods like public holidays, seasonal times and sales, please allow up to 5 days for your order to be sent.
Pre-orders, Custom Sample Packs and Personalised Custom Sample Packs can take up to 14 days to process.
As soon as your order has been dispatched, you will receive an automated email with a tracking number. Please ensure you have supplied us with the correct email address to send the tracking information to. The tracking number email comes from a no reply email address, so sometimes they end up in junk mail - make sure to check there if you’re concerned you haven’t received one! For Lore Express orders this will contain courier tracking information, but for standard orders this will be an Australia Post consignment number you can track via the Australia Post website.
We typically cannot make changes to online orders after they have been processed. In some cases we may be able to, depending on the circumstances. Please contact us via email at hello@loreperfumery.com.au and we can let you know if a change is possible.
Please take care to ensure you have entered the correct delivery address prior to completing your purchase. Check your order confirmation to ensure the address is correct. If you notice you have incorrectly entered your address, please let us know as soon as possible. We can only change the delivery address on our end prior to dispatch. You can redirect your parcel once it has been dispatched via the Australia Post website tracking number we send you. If your order is sent to the wrong address because of an incorrectly entered address, we do not accept liability. If your package is returned to sender because of an incorrectly entered address, we can resend it with an additional postage fee of $9.95.
We do not offer order cancellations for change of mind, so purchase wisely!
If your item/s have arrived damaged, incorrect or faulty, please immediately contact us via email at hello@loreperfumery.com.au with a detailed description of the issue, attach pictures where applicable, and we will and we will get back to you as soon as possible to rectify the situation.
DELIVERY OPTIONS
If you are spending under $199, we will send your order via standard Australia Post for $9.95 – if you spend over $199 this shipping method is free of charge.
If you are based in Victoria, Australia Post will typically take 1-3 days to deliver your parcel. If you are based elsewhere in Australia, it can take anywhere from 4-8 days for your parcel to be delivered.
In peak periods, Australia Post may take longer to deliver your parcel.
We do not offer express shipping via Australia Post. As fragrance is a combustible, it is only eligible for road transport which means it cannot be express shipped via Australia Post. For residents of metropolitan Melbourne, we do offer same-day express delivery via the Lore Express.
If you are a resident of metropolitan Melbourne and place your online order with a value of over $199 before 10am, you can opt for your order to be sent via The Lore Express for $24.95.
Most orders will allow you to opt for a Click & Collect option at checkout. We offer same-day turnaround for Click & Collects within opening hours. You will be prompted to enter in your preferred pick up time, but this is flexible, so please let us know in your order notes your preferred timing. We do not offer Click & Collect collections on weekends. Custom Sample Packs and Personalised Custom Sample packs cannot be Click & Collected due to their turnaround time. If you have placed an order and paid postage and wish to convert your order into a Click & Collect, we cannot refund the shipping fee.
Unfortunately at this stage we do not offer international shipping.
If you have any requests regarding your delivery, please make a note of it in your order notes when checking out, eg: "please leave on front porch out of view" or "please take to local Post Office if not home".
It is your responsibility to supply a safe and easily accessible delivery address. Lore Perfumery is not liable for any attempted deliveries that were unsuccessful due to issues with delivery safety and/or accessibility.
Please note Lore Express deliveries will always be left at the address you supply.
THE LORE PROMISE
We know buying fragrance online can be hard, so we created the Lore Promise so you don't have to risk it with a blind buy.
The Lore Promise allows you to purchase a fragrance accompanied by a sample vial of the same fragrance, so you can sample it before opening the full size. If you don't love it, you can send it back to us for a credit to use on your next order!
Simply check the Lore Promise box as you add your chosen fragrance to your cart, and we will send the Lore Promise Sample vial with your order.
Once you receive your order, try the Lore Promise sample first. Do not spray or open the packaging of the actual fragrance.
If you don't love the fragrance after sampling the Lore Promise, contact us at hello@loreperfumery.com.au with your order number and the details of the fragrance, and we will send you a prepaid AusPost returns label so you can send the fragrance back to us. The fragrance must be sent back within 30 days of you receiving it.
Once we receive the fragrance back at Lore and have confirmed that the it is in the same condition it was sent in (ie: intact packaging, hasn't been sprayed), we will issue you with an online credit coupon for the value you purchased the fragrance for. These credits can only be used on our website, not in store, and must be used in one transaction.
Once you've contacted us at hello@loreperfumery.com.au to let us know you would like to return your fragrance with the Lore Promise, we will reply with a prepaid AusPost returns label to allow you to send the fragrance back to us. You will need to print the label off and take it to your local post office to send it.
It is your responsibility to ensure the product is packed safely to avoid breakages, we usually suggest if you have opted for the Lore Promise to retain the packaging it was sent in so that you may send it back in the same packaging. Lore Perfumery does not take responsibility for damages in transit.
Please allow 48 business hours to hear back from us with your returns label.
We offer the Lore Promise on most full sized fragrances over $100 RRP.
We decant the Lore Promise samples from our in store testers, so sometimes we run out of juice to decant for certain fragrances, meaning we cannot offer the Lore Promise for them.
We do not offer the Lore Promise for very limited release or limited edition fragrances, sale fragrances, minis, pocket sprays or discovery sets.
Once we receive your fragrance back at Lore and have confirmed that the it is in the same condition it was sent in (ie: intact packaging, hasn't been sprayed), we will issue you with an online credit coupon for the value you purchased the fragrance for.
These credits can only be used on our website, not in store, and must be used in one transaction.
We do not offer refunds for Lore Promise purchases, only online credit coupons.
ONLINE RETURNS, REFUNDS AND EXCHANGES
We will always offer a return and refund for products that are damaged, faulty or incorrect.
If in the unlikely event you receive a damaged, faulty or incorrect item, please contact our team via hello@loreperfumery.com.au – in the email subject, include your order number or receipt number, and in the body of the email, include as much detail as you can, attaching pictures or videos where applicable. We will reply to your email as soon as we can to get things sorted for you.
You have 14 days from the day you receive your order to return a product to us. If more than 14 days has passed since you received your order, we cannot perform a refund or exchange.
Please choose carefully as we do not offer returns, refunds or exchanges for change of mind. To make sure you are making the right decision when buying a fragrance, consider the Lore Promise.
You must contact Lore Perfumery via hello@loreperfumery.com.au and receive approval for a return before you send anything back to us.
To be eligible for a return, your item must be unused and/or in the same condition that you received it in. It must also be in its original packaging.
You have 14 days from the day you receive your order to return a product to us. If more than 14 days has passed since you received your order, we cannot perform a refund or exchange.
Returns must always be sent to 313 BRUNSWICK ST, FITZROY, VIC, 3065, Australia. For faulty/damaged/incorrect items a pre-addressed postage label will be sent to you for return.
We will always offer a refund for faulty, damaged or incorrect products. We do not offer refunds for change of mind. Whether we approve a refund or not is at the business’s discretion. Once your return has been received and inspected by us, we will send you an email to inform you of the status of your refund application. If we approve your refund, it will be processed via your original method of payment. This process often takes a few business days.
Please keep in mind the time a refund takes to process depends on your financial institution. It can sometimes take a few business days for a refund to come through. If after 7 business days you have not received your refund, please contact us at hello@loreperfumery.com.au and we will follow up for you.
